Refund policy

jone(s) RETURN POLICY
  • You have 30 days from the date of delivery to return your item with a Return Authorization form.
  • Reply to your order confirmation email to initiate a return.
  • Returns are refunded via store credit in the form of a jone(s) gift card.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become damaged, lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip that clearly indicates which items are being returned. 
  • Damaged, defective, or incorrect items must be reported within 3 days of delivery.

  • We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

    • An irregular or excessive returns history indicative of "wardrobing;"
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
    • Potential fraudulent or criminal activity